General Questions
The item I wanted is now out of stock, what can I do?
You can either wait for restock or send us a message to let us know!
I am unsure what size to choose?
Answer
How can I find out about upcoming promotions?
Join our mailing list!
Orders
Can I change or cancel my order?
Yes, if you message us within an hour of placing your order we can help you!
How do I use promo code?
At checkout, there is a box for you to apply the code in!
I have placed an order and didn't receive confirmation email?
Please confirm the email has not gone to your spam or junk folder, if it has not please reach out to us, we will happily resend it!
Returns
Can I return a sale item?
Unfortunately no, all sale items are final purchases.
How do I return an item?
Send us an email and we will happily assist in the return process.
*Please not that we do not return items that are on sale, customized, or purchases over 14 days.
Do you accept refunds?
Unfortunately no, unless the item arrived damaged.
Shipping
Can I track my parcel online?
Yes! You will receive an email with tracking information once it ships. We highly recommend downloading the Shop app, as it will automatically update your orders!
How long does delivery take?
Once an item is shipped, you can expect to receive your item in three (3) to five (5) business days.*
*Please note that during extreme weather conditions, the shipping may be delayed.